Shipping Policy

Delivery Information

We aim to make your shopping experience seamless and straightforward. Below, you will find detailed information about our ordering and delivery process:

Delivery Times

  • Order Processing: Once your order is placed, we take 1–3 working days to process it. Orders placed during the week are typically processed within one working day. However, orders placed on Friday evenings or weekends may take slightly longer.
  • Shipping Time: After processing, your order will be dispatched, and delivery typically takes an average of 12–14 working days.

While we strive to deliver as quickly as possible, unforeseen delays may occur due to external factors. If you have any questions or concerns, our customer service team is here to assist you.

How to Place an Order

Shopping with us is simple and secure. Here’s how to place your order:

  1. Add to Cart:

    • Navigate to the product page of your desired item.
    • Select the correct options (e.g., size, color) and click the "Add to Cart" button.

  2. Review Your Cart:

    • Once you’ve added your items, click "Proceed to Checkout."
    • On the next page, ensure all details, including selected variants, are correct.

  3. Enter Your Information:

    • Provide accurate shipping and billing information. Double-check your details to avoid delivery issues.

  4. Shipping Information:

    • Confirm your address details on the "Shipping" page.
    • Shipping is completely free of charge—no hidden costs, no minimum order value.

  5. Choose Payment Method:

    • Select from our secure payment options, including:
      • Credit/Debit Cards (AMEX, Mastercard, Visa, Maestro)
      • PayPal
      • Apple Pay

    All payments are SSL-encrypted for a secure transaction environment.

  6. Complete Your Order:

    • Click "Complete Order" to finalize your purchase.
    • Follow the on-screen instructions to complete your payment.

If you encounter any issues during checkout, feel free to reach out to our customer service team for assistance.

Shipping Costs

We believe in transparent pricing—shipping is 100% free on all orders, regardless of order size. Enjoy the convenience of door-to-door delivery without any extra fees.

Shipping and Dispatch Process

Once you’ve placed your order, we work to process and ship it as efficiently as possible. Here's how we handle shipping:

  • Eco-Friendly Shipping Practices:
    To maintain fair prices and minimize environmental impact, we consolidate orders for bulk shipping. This may result in a slight delay, but it helps us contribute to a more sustainable world.

  • Need Your Order Dispatched Sooner?
    If you require expedited dispatch, please contact our customer service team via email. We’ll do our best to accommodate your request.

Contact Us

We’re here to help! For any questions or assistance, please reach out to our customer service team:

  • Email: info@oshoa-melbourne.com

Our team is committed to providing you with the best possible experience and solutions.