Return Policy

We aim to ensure your satisfaction with every purchase. If you are not satisfied with the items you have received, we provide a straightforward return process. Please read the following conditions carefully before initiating a return.

General Return Conditions

You may return items within 30 days of receipt if they meet the following conditions:

1. Complete Order: All parts, components, and packaging must be included and returned in the same condition as they were received.
2. Proper Handling: Items must show no signs of damage caused by improper handling. Breakage due to negligence is not eligible for return.
3. Hygiene Products: For hygiene-related items, these must be thoroughly cleaned before initiating the return process.
4. Defective Products: If the product is defective upon receipt, it must be reported immediately.
5. Shipping Costs: The customer is responsible for the shipping costs of all returns.
6. Processing Time: Returns will be processed within 7 working days upon receipt, provided all conditions are met. If approved, the return will be officially acknowledged during this period.

Note:
We reserve the right to refuse any returned items that we suspect have been used or damaged through no fault of our own.

How to Return Your Order

If your order meets the above conditions, follow these steps to initiate a return:

1. Contact Us:
   Send an email to our customer service team at
   info@oshoa-melbourne.com with the following details:

   • Order Number
   • Reason for Return
   • Photo of the Product (in case of breakage or defects)
   • Full Name
   • Address

2. Return Address:
   Upon receiving your request, we will provide you with the return address.
   Important: Do not send your return to the sender's address. The correct return address will be provided to ensure proper processing.

3. Shipping Costs:
   All return shipping costs are the responsibility of the customer.

Cancellation Policy

Under the following conditions, you have the right to cancel your order:

Right of Cancellation

You have the right to cancel your order within 14 days from the day you, or a third party named by you (excluding the carrier), received the goods.

Please Note:

• Our system is fully automated, and orders are processed immediately upon placement. Therefore, cancellations are only possible after the goods are delivered.
• If the goods are already in transit, you must wait to receive the items before initiating a return.

How to Cancel Your Order

To exercise your right of cancellation, please contact us via email at
info@oshoa-melbourne.com with a clear statement of your intention to cancel the order. Your cancellation will be considered valid once the returned goods are received by us.

For faster processing, please include a shipping confirmation once the goods have been sent back.

Consequences of Cancellation

If you cancel your order:

1. We will refund all payments received, excluding delivery costs and any additional charges incurred for premium delivery options.
2. Refunds will be processed using the same payment method as the original transaction unless otherwise agreed.
3. No fees will be charged for the refund.

Refund Timeline:
Refunds will be processed within 14 days of receiving both the cancellation request and the returned goods.

Additional Information

1. Central Warehouse:
   All returns must be sent to our central warehouse in Asia. The exact address will be provided upon approval of your return request.

2. Customer Responsibility:
   All shipping costs for returns are the responsibility of the customer.

For any questions or further assistance, please contact our customer service team:
Email: info@oshoa-melbourne.com

We are committed to providing you with the best possible experience and support.