Terms Of Service

TERMS OF SERVICE

OVERVIEW

This website is operated by Bentcher Solutions SL (referred to as "we," "us," or "our"). Bentcher Solutions SL is a company registered in Spain and operates in accordance with Spanish and international trade laws. By accessing or purchasing from this website, you agree to these Terms of Service (TOS).

These TOS apply to all users, including but not limited to visitors, customers, merchants, and contributors of content. If you do not agree to these terms, you must cease using our website and services immediately.

IDENTITY OF COMPANY:

BENTCHER SOLUTIONS SL 
TAX ID NUMBER : B75420737
VAT NUMBER : ESB75420737

SECTION 1 - DEFINITIONS

For the purposes of these TOS, the following terms are defined:

  1. Consumer: A natural person who purchases products or services for personal use, not for business purposes.
  2. Entrepreneur: The legal entity offering goods and services through this website.
  3. Distance Contract: An agreement concluded between the consumer and the entrepreneur exclusively through remote communication.
  4. Cooling-off Period: The 14-day period during which the consumer can exercise their right of withdrawal.
  5. Durable Medium: A format that allows the consumer or entrepreneur to store information for future reference.

SECTION 2 - ELIGIBILITY

By agreeing to these TOS, you confirm that:

  1. You are at least the age of majority in your state or territory of residence.
  2. You are not using our products for any unlawful purposes and will comply with all applicable laws and regulations, including those concerning import duties and taxes in your jurisdiction.

SECTION 3 - PRICES AND TAXES

  1. Currency:

    • All prices on this website are listed in Australian Dollars (AUD).

  2. Inclusive and Exclusive Taxes:

    • Prices may include or exclude applicable taxes, such as the Australian Goods and Services Tax (GST), depending on your location.
    • Any additional customs duties or import taxes levied by your country are your responsibility.

  3. Price Changes:

    • Prices are subject to change without prior notice. Once your order is confirmed, the price cannot be modified.

SECTION 4 - FORMATION OF CONTRACT

  1. Offer and Acceptance:

    • A purchase on this website constitutes an offer to buy. A legally binding contract is formed when we send an email confirming your order.

  2. Right to Refuse:

    • We reserve the right to cancel orders for reasons such as suspected fraud, errors in pricing, or unavailability of stock.

  3. Secure Transactions:

    • We use industry-standard encryption to ensure secure processing of your payment and personal information.

SECTION 5 - DELIVERY AND SHIPPING

  1. Delivery Method:

    • Orders are shipped to the address provided during checkout. It is your responsibility to ensure that the address is accurate and complete.

  2. Delivery Times:

    • Delivery times vary by location and are displayed during checkout. While we strive to meet estimated delivery times, delays may occur due to factors beyond our control.

  3. Risk and Ownership:

    • Ownership of the product passes to you once the product is delivered to your specified address.

SECTION 6 - RIGHT OF WITHDRAWAL

  1. Cooling-Off Period:

    • Consumers have a 14-day cooling-off period to return their purchase without providing a reason. This period begins the day after the product is received.

  2. Return Conditions:

    • Products must be returned in their original condition, unused, and with all accessories.
    • Return shipping costs are the consumer’s responsibility unless the product is defective or the return is due to an error on our part.

  3. Refund Process:

    • Refunds will be processed within 14 days of receiving the returned product or proof of return shipment.

SECTION 7 - PRODUCTS AND SERVICES

  1. Product Accuracy:

    • We aim to display product colors and descriptions as accurately as possible, but variations may occur due to monitor settings.

  2. Limited Availability:

    • Certain products may be available in limited quantities and are subject to return or exchange only per our return policy.

  3. Discontinuation:

    • We reserve the right to discontinue any product at any time without prior notice.

SECTION 8 - USER RESPONSIBILITIES

  1. Prohibited Uses:

    • You may not use our website for:
      • Illegal activities;
      • Distributing malware or harmful content;
      • Collecting personal data of others without consent.

  2. Account Accuracy:

    • You are responsible for providing current and accurate information when creating an account or placing an order.

SECTION 9 - WARRANTIES AND LIABILITY

  1. Product Warranties:

    • Products are warranted to meet reasonable standards of reliability and usability as outlined in the product description.

  2. Limitation of Liability:

    • We are not liable for indirect, incidental, or consequential damages, including lost profits or revenue. Our liability is limited to the maximum extent permitted by law.

SECTION 10 - TAXES AND IMPORT DUTIES

  1. Consumer Responsibility:

    • Import duties, VAT, and other taxes are the responsibility of the consumer and are not included in the product price unless explicitly stated.

  2. Customs Clearance:

    • Delays caused by customs clearance are beyond our control and may affect delivery times.

SECTION 11 - TERMINATION OF SERVICES

  1. Termination by Consumer:

    • You may terminate your use of our services at any time by ceasing to use our website.

  2. Termination by Us:

    • We may terminate access to our website for violations of these TOS without prior notice.

SECTION 12 - DISPUTES AND GOVERNING LAW

  1. Applicable Law:

    • These TOS are governed by and construed in accordance with Spanish law. Any disputes will be resolved in the courts of Spain.

  2. International Considerations:

    • For Australian consumers, local consumer protection laws will apply where relevant.

SECTION 13 - AMENDMENTS TO TOS

  1. Revisions:

    • We reserve the right to update or modify these TOS at any time. The latest version will always be available on our website.

  2. Acceptance:

    • Continued use of the website after changes to the TOS constitutes acceptance of those changes.

SECTION 14 - CONTACT INFORMATION

For questions or concerns, please contact us at:
Email: info@oshoa-melbourne.com